Search
 
If you would like to support Health & Life,
please 'like' us on Facebook.

Quality Assurance – How we keep your practice up to date?

Passive Monitoring

We provide information that is generally available in the public domain such as our Best Practice News Alert to keep you and your practice staff up to date with latest medical and accounting changes including our national webinar series. 
  • Screen cast library (for Accounting clients only)

Active Monitoring

We provide targeted information updates to our clients depending on their needs in a closed network and confidential environment. Due to the regular contact clients have with us, our staff are trained to filter information to your practice in real time whenever the opportunity presents itself. Any concerns about our services are centrally monitored nationally and are dealt with within 24 hours.
  • Free practice coaching - monthly practice performance feedback Monthly Dashboard Traffic Light Reporting feedback .Regular contact with trained and experienced staff.
  • All emails from principals are monitored by the lead partner and acted on if there is an issue.
  • The Annual Good Bad and Ugly report - strategic and financial benchmarking and brief valuation report.
  • Quarterly client satisfaction email surveys
Client Feedback Response Policy
  • We aim to always keep you up to date by email.
  • We aim to respond to any query on the same day or within 24 hours.
  • We listen to any feedback and will notify you of our response.
 Quality Assurance and Practice Management
Job Opportunities / Site Map / Disclaimer / ATO Searchable Database / Copyright Health & Life Pty Ltd ©   / Software solutions for accountants by Acclipse