Processes and Systems - working smarter not harder

• Excellent systems - design efficient and effective processes by producing training manuals and videos, computers systems that implement the practice’s policies and procedures.
• The better the system the fewer staff resources are required to do low-value and low-skilled work.
• Good systems reduce human error and unnecessary duplication and enable the production of fast and high quality services using appropriate and timely feedback systems.

A key tool is to use the international standard Plan, Do, Act, Check (PDCA) Cycle. Read on.