High Performance Pathway – Management Cycle

Traffic Light Reporting systems for your practice.

Tick Item No.WhenWhatFrequencyWho*Solutions Hyperlink
1.DailyIndividual Productivity SurveyDaily measure of staff morale and efficiencyYour PracticeRead on… Practice Surveys
2.WeeklyOperational Managing Principal & Practice Manager MeetingsWeekly  min 1 hourYour PracticeRead on… High Performance Management Planning
3.MonthlyMonthly Dashboard ReportMonthlyYour PracticeRead on… High Performance Management Planning
4.MonthlyStrategic Board MeetingsMonthly max 2 hoursYour PracticeRead on… High Performance Management Planning
5.Bi MonthlyOperational Staff MeetingsBi Monthly max 1 hourYour PracticeRead on… High Performance Management Planning
6.Bi MonthlyInternal and External Staff TrainingBi Monthlymax 1 hourYour Practice, Health and Life and OthersRead on… Seminars and TrainingRead on…New and Archives
7.QuarterlyPatient Satisfaction Survey and/or Inter Referral SurveysQuarterlyYour PracticeRead on… Practice Surveys
   Excellent medico-legal risk management tool with new providers and assists in pricing services  
8.Semi-AnnuallyStaff Performance SurveySemi-AnnuallyYour PracticeRead on… Practice Surveys
9.AnnuallyBoard Clinical and Commercial Governance TrainingAnnuallyHealth and LifeRead on… Seminars and Training
10.AnnuallyDirector Pathway Program – Succession PlanningAnnuallyHealth and LifeRead on… Directors Pathway Program
  & A Practical Time Management SystemEncourages succession planning with like-minded future practice owners working at the practice  
11.As neededStrategic Task Force for business developmentAs needed based on agreed strategic objectives. Key staff e.g. potential owners are delegated responsibility for short term or finite projectsYour PracticeRead on… High Performance Management Planning

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About me: David Dahm BA (Acc.), CA., FCPA, CTA, FFin, CPM, FAAPM, FAIM, FGLF.

Chartered Accountant, Chartered Tax Adviser, Registered Tax Agent, Former AGPAL Surveyor 10 years of service

David Dahm is CEO and founder of the national medical and healthcare chartered accounting firm Health and Life and global Founder and CEO of the not for profit project the International Healthcare Standards and Ethics Board (www.ihseb.org)

After a serious work related car accident in 1989, and nine operations later I continue to be a patient and provider advocate. I enter my third decade as a national Chartered Accountant for Medical and Healthcare practices in Australia. I am a former 10-year Australian General Practice Accreditation surveyor. I come from a medico family. I have served on the AAPM national Board and was the inaugural national Chair of the Certified Practice Manager CPM post nominal. I continue to provide accounting tax and practice management advice to many practices all over Australia.

You know who you are and I thank you for this real honour and privilege to serve you and your community through you. Note, I am not a lawyer please seek appropriate legal and accounting advice. This information is for general information and discussion only.