High Performance Pathway – Management Cycle
Traffic Light Reporting systems for your practice.
|Tick Item No.||When||What||Frequency||Who*||Solutions Hyperlink|
|1.||Daily||Individual Productivity Survey||Daily measure of staff morale and efficiency||Your Practice||Read on… Practice Surveys|
|2.||Weekly||Operational Managing Principal & Practice Manager Meetings||Weekly min 1 hour||Your Practice||Read on… High Performance Management Planning|
|3.||Monthly||Monthly Dashboard Report||Monthly||Your Practice||Read on… High Performance Management Planning|
|4.||Monthly||Strategic Board Meetings||Monthly max 2 hours||Your Practice||Read on… High Performance Management Planning|
|5.||Bi Monthly||Operational Staff Meetings||Bi Monthly max 1 hour||Your Practice||Read on… High Performance Management Planning|
|6.||Bi Monthly||Internal and External Staff Training||Bi Monthlymax 1 hour||Your Practice, Health and Life and Others||Read on… Seminars and TrainingRead on…New and Archives|
|7.||Quarterly||Patient Satisfaction Survey and/or Inter Referral Surveys||Quarterly||Your Practice||Read on… Practice Surveys|
|Excellent medico-legal risk management tool with new providers and assists in pricing services|
|8.||Semi-Annually||Staff Performance Survey||Semi-Annually||Your Practice||Read on… Practice Surveys|
|9.||Annually||Board Clinical and Commercial Governance Training||Annually||Health and Life||Read on… Seminars and Training|
|10.||Annually||Director Pathway Program – Succession Planning||Annually||Health and Life||Read on… Directors Pathway Program|
|& A Practical Time Management System||Encourages succession planning with like-minded future practice owners working at the practice|
|11.||As needed||Strategic Task Force for business development||As needed based on agreed strategic objectives. Key staff e.g. potential owners are delegated responsibility for short term or finite projects||Your Practice||Read on… High Performance Management Planning|
Chartered Accountant, Chartered Tax Adviser, Registered Tax Agent, Former AGPAL Surveyor 10 years of service
David Dahm is CEO and founder of the national medical and healthcare chartered accounting firm Health and Life and global Founder and CEO of the not for profit project the International Healthcare Standards and Ethics Board (www.ihseb.org)
After a serious work related car accident in 1989, and nine operations later I continue to be a patient and provider advocate. I enter my third decade as a national Chartered Accountant for Medical and Healthcare practices in Australia. I am a former 10-year Australian General Practice Accreditation surveyor. I come from a medico family. I have served on the AAPM national Board and was the inaugural national Chair of the Certified Practice Manager CPM post nominal. I continue to provide accounting tax and practice management advice to many practices all over Australia.
You know who you are and I thank you for this real honour and privilege to serve you and your community through you. Note, I am not a lawyer please seek appropriate legal and accounting advice. This information is for general information and discussion only.