Privacy Policy
1.0 Introduction
This document summarises the full Health and Life Privacy Policy which covers the Health and Life group of companies. The Health and Life group of companies includes all companies trading under the names ‘Health and Life’ and any related companies (referred to within this document collectively as ‘Health and Life’, ‘we’, ‘us’ or ‘our’).
This document only provides an overview of how Health and Life manages personal information. More detailed information about how we manage personal information is provided in our full privacy policy.
Privacy Policy Amendment – September 2025
Health and Life Privacy Policy: De-Identified Data Statement
About Our Data Practices
Health and Life does not hold, store, or process any personally identifiable patient health records or clinical data. All information we retain and use for analysis, research, or for providing services to healthcare practices is strictly de-identified. This means no data in our systems—either alone or in combination with other information—can reasonably be used to identify an individual.
What Is De-Identified Data?
De-identified data is data from which all direct and indirect identifiers have been irreversibly removed or obscured, so individuals cannot be identified. Health and Life utilises industry-standard de-identification methods and regular audits to ensure compliance and ongoing protection.
Your Rights and Our Responsibilities
- Since we only hold de-identified data, your personal privacy rights under the Australian Privacy Act (such as rights to erasure, access, correction, or objection) do not apply to these datasets.
- We are committed to never attempting to re-identify any data or permitting third parties to do so.
- Should there ever be a risk of re-identification, Health and Life will immediately apply full Privacy Act protections and inform all affected stakeholders.
Safeguards Against Re-Identification
- We regularly review all data handling practices and use contractual safeguards with vendors and partners to prevent re-identification.
- Any third party provided access to de-identified datasets must contractually agree not to attempt re-identification.
Transparency and Ongoing Review
- Health and Life’s de-identification processes and safeguards are reviewed at least once per year, with oversight by our privacy compliance team.
- If our data practices change to include identifiable information, our policy will be updated immediately and all legal protections will apply.
Contact Us
If you have questions about our data handling or compliance, please contact: https://www.healthandlife.com.au/contact/.
Last amended: September 22, 2025
2.0 What is Personal Information
Personal information for the purposes of the Privacy Policy is determined as:
information (including an opinion) that relates to an identifiable person or that can be used to identify the person to whom it relates.
3.0 Australian Privacy Principles (APPs)
Health and Life is required to comply with the Australian Privacy Principles (‘APPs’) that are applicable to organisations. The APPs regulate how Health and Life deals with personal information.
4.0 Collection, use and disclosure of personal information
Health and Life collects, uses and discloses personal information where it is reasonably necessary for business functions or activities. These functions and activities relate to:
Providing services to customers.
Promoting and growing the Health and Life business(s).
Undertaking research and development and improving our services.
Obtaining services from other businesses.
Employing staff.
Participating in industry processes.
Managing our corporate affairs, including our obligations to our shareholders.
Complying with legal and regulatory obligations.
Protecting our rights and entitlements.
Health and Life keeps different types of records that include personal information. These include records stored electronically on data bases and also hard copy files. We take reasonable steps to ensure that the personal information we keep is protected from misuse, loss or any unauthorised access, modification or disclosure.
Health and Life will take such steps as are reasonable in the circumstances to destroy or de-identify personal information that we no longer need.
For more information see our Data Use Privacy Policy.
5.0 Opting out from direct marketing
If you do not wish your personal information to be used or disclosed by us for the purposes of direct marketing please contact us at pa@healthandlife.com.au. It may take up to 28 days for your request to be processed.
6.0 Disclosure of personal information to overseas recipients
Health and Life may disclose personal information overseas including to the following countries:
United States of America, New Zealand and the Philippines
We use the following software programs, click here.
7.0 Acting anonymously or under a pseudonym
When you interact with Health and Life you may choose to act anonymously or provide a pseudonym where it is practical to do so. However, we may refuse to deal with you if:
we are required or authorised by law to deal with individuals who have identified themselves or
it is impractical for us to do so without you providing personal information to us.
8.0 Accessing your personal information held by us
You may request access to your personal information held by Health and Life by contacting pa@healthand life.com.au. Generally we will be required to provide access but there are circumstances where we are permitted to refuse access and we reserve our right to do so. We also reserve the right to recover our reasonable costs of providing you with access to your personal information held by us. If we decide to charge you for accessing your personal information, we will notify you of this beforehand.
9.0 Correcting your personal information
If you believe that we hold personal information about you that is wrong (which includes inaccurate, out of date, incomplete, irrelevant or misleading), you may request that we correct the personal information. If you wish to make such a request, you should contact Health and Life via pa@healthandlife.com.au.
Where we are satisfied that the personal information is wrong, we will take such steps (if any) as are reasonable in the circumstances to correct the personal information.
10.0 Complaining about a breach of our obligations under the Australian Privacy Principles
If you believe that we have acted in a manner that breaches the Australian Privacy Principles we recommend that you contact us in the first instance at pa@healthandlife.com.au. If you believe that you have provided us with a reasonable opportunity to resolve your complaint but we have not done so, you may contact the Office of the Australian Information Commissioner (OAIC) (information about the OAIC can be found at: https://www.oaic.gov.au/about-us/contact-us) or, if your complaint relates to our handling of personal information in relation to your telephone or Internet service, the Telecommunications Industry Ombudsman (TIO) (information about the TIO can be found at: http://www.tio.com.au).
11.0 How to get further information about privacy and how to contacts us
If this summary privacy policy does not provide the information you require about how we deal with personal information, we suggest you consult our full privacy policy. If you still cannot find the information you require, you can contact us at pa@healthandlife.com.au.
If you require information about privacy more generally you may wish to contact the Office of the Australian Information Commissioner (information about the OAIC can be found at: https://www.oaic.gov.au/about-us/contact-us).
AML/CTF compliance information
From 1 July 2026, Health and Life is a Reporting Entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (the AML/CTF Act). As part of certain client engagements — including business structuring, practice sales and acquisitions, financing arrangements, and the establishment of new entities — we are required by law to collect additional personal information from you and any individuals who are beneficial owners or authorised representatives of your business.
This information typically includes full legal names, dates of birth, residential addresses, government-issued identification documents (such as driver licence, passport, or Medicare card), and where relevant, information about your source of funds and the beneficial ownership of the entities involved.
We collect this information for the sole purpose of complying with our obligations under the AML/CTF Act, the Anti-Money Laundering and Counter-Terrorism Financing Rules, and related regulatory guidance issued by the Australian Transaction Reports and Analysis Centre (AUSTRAC). We verify identification through reputable third-party electronic verification services and store the records securely with access restricted to authorised members of our AML/CTF responsibility group. Records are retained for seven years as required by section 107 of the AML/CTF Act.
We may be required to disclose this information to AUSTRAC, the Australian Taxation Office, law enforcement agencies, or the courts where lawfully required. We are prohibited by section 123 of the AML/CTF Act from telling you if a Suspicious Matter Report concerning your engagement has been filed. We will not otherwise share your information with third parties for marketing or any other purpose.
You may access and correct the personal information we hold about you by contacting our Privacy Officer at pa@healthandlife.com.au or by writing to Health and Life, PO Box 11042, Adelaide SA 5000. Where you believe your privacy has been interfered with, you may also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Last amended: 1 July 2026
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Tenant Doctor™ Trademark Rights
Health and Life is the exclusive owner of the Tenant Doctor™ trademark. We specialise in providing trusted, innovative compliance and business solutions for medical and allied health professionals, including the market-leading Tenant Doctor™ Model. Our expertise ensures your practice operates confidently within the latest regulatory, payroll tax, income tax, Fair Work, and operational requirements, backed by proven, proprietary solutions developed uniquely for the healthcare sector.
MEDIA LICENCES
Health and Life Access Pty Ltd provides licensing for organisations to use our content in their organisations.
As part of those licence arrangements, Health and Life Access Pty Ltd act as agent to provide limited internal sharing rights for the use of newspaper and magazine content. Click here to contact for more information.
Disclaimer
The information on this web site and in the Health and Life Heat Map is for personal and/or educational use only and is provided in good faith without any express or implied warranty. While the Health and Life Access has attempted to make the information on this web site as accurate as possible, no guarantee is given regarding accuracy or currency. Health and Life Access and it’s associated entities (i.e. The One Moment Foundation Pty Ltd) does not accept responsibility for any loss or damage occasioned by use of the information contained on the web site nor from any access to it. All access and use is at the risk of the user.
Health and Life Access has provided hypertext links to a number of other websites as a service to users of the Health and Life Access website. This does not mean that the Health and Life Access endorses those sites or the material on them. Health and Life Access is not responsible for use of a hypertext link for which a commercial charge applies. Individual users are responsible for any charges incurred in this way.
Every effort has been made to offer the most current, correct and clearly expressed information possible within this site. Nonetheless, inadvertent errors can occur and applicable laws, rules and regulations may change.
The information on this web site and in the Health and Life Heat Map is for personal and/or educational use only and is provided in good faith without any express or implied warranty. While the Health and Life Access has attempted to make the information on this web site as accurate as possible, no guarantee is given regarding accuracy or currency. Health and Life Access and it’s associated entities (i.e. The One Moment Foundation Pty Ltd) does not accept responsibility for any loss or damage occasioned by use of the information contained on the web site nor from any access to it. All access and use is at the risk of the user.
Health and Life Access has provided hypertext links to a number of other websites as a service to users of the Health and Life Access website. This does not mean that the Health and Life Access endorses those sites or the material on them. Health and Life Access is not responsible for use of a hypertext link for which a commercial charge applies. Individual users are responsible for any charges incurred in this way.
Every effort has been made to offer the most current, correct and clearly expressed information possible within this site. Nonetheless, inadvertent errors can occur and applicable laws, rules and regulations may change.
– we are not lawyers –
The information contained in this site is general and is not intended to serve as advice. No warranty is given in relation to the accuracy or reliability of any information. Users should not act or fail to act on the basis of information contained herein. Users are encouraged to contact Health & Life Pty Ltd professional advisers for advice concerning specific matters before making any decision.
Health and Life are not legal advisers,nor intend to hold the position of legal advisers. Use of any template document or any other information does not take the individuals legal circumstances into consideration and Health and Life recommends that each party seek an independent legal opinion prior to execution of any information. The receipt of any information from Health and Life is not intended to create, nor does it create a solicitor-client relationship between the parties to this agreement and Health and Life. Any template document or any information is not intended to be comprehensive nor does it constitute legal advice. Health and Life accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by any party as a result of any error, omission or misrepresentation in the use of any template or information produced by Health and Life
Arrange for suitably qualified lawyer to before acting on any information provided.
Liability limited by a scheme approved under Professional Standards Legislation.
Terms of Engagement
Our full and ongoing terms of engagement with any products or services we provide you can be found at our terms of engagement section. See above disclaimer, we are not lawyers.
We are registered tax agents
We are registered agents under the Tax Agent Services Act 2009.
Health and Life Access Pty Ltd, as trustee for Health and Life Consulting, is authorised to provide taxation advice under the standards and regulations of the Tax Practitioners Board.
You can confirm our registration by searching for tax agent registration number 25969344 on the Tax Practitioners Board website: www.tpb.gov.au.
As registered tax agents, we are required to:
Provide our services competently and in accordance with tax laws.
Advise you of your rights and obligations under the taxation laws in a timely manner.
Ask relevant questions and request appropriate evidence to ensure your tax affairs are handled accurately.
Not make false or misleading statements to the Australian Taxation Office.
Advise you on how to access the public register and make a complaint if needed.
You can find more information about what to expect from your tax agent and your rights in the Tax Practitioners Board’s Information for Clients fact sheet or visit their website https://www.tpb.gov.au/keeping-your-clients-informed.
Please note: while we are qualified to provide tax advice, we are not able to offer legal advice.
Health and Life (Australia): Tax Agent Status & Our Obligations
Our Commitment as Tax Agents
At Health and Life, our professionals are committed to upholding the highest standards in tax compliance, advisory, and integrity. As registered tax agents in Australia, we strictly adhere to the Tax Agent Services Act 2009 (TASA) and the Code of Professional Conduct, regulated by the Tax Practitioners Board (TPB).
1. Health and Life Tax Agent Status
Health and Life, along with our registered consultants, is recognised on the TPB Public Register as a compliant tax agent profession. This status authorises us to provide a comprehensive suite of services:
- Taxation advice and compliance
- Audit & assurance
- Business and strategic advisory
- Specialist healthcare consulting
2. Our Professional & Regulatory Obligations
As your trusted tax agent, we are required to:
- Fully comply with the TASA and Code of Professional Conduct.
- Adhere to all legislative and professional standards for our clients, the Australian Taxation Office (ATO), and the TPB.
- Notify clients of any prescribed events affecting our registration within 30 days, consistent with s45 of the Tax Agent Services (Code of Professional Conduct) Determination 2024.
- Maintain up-to-date records; full details and status can be checked via the TPB Public Register.
3. Your Rights & Responsibilities as a Client
As a client of Health and Life, your obligations include:
- Providing all relevant and truthful information, promptly.
- Keeping accurate records and sharing them with us as required by law.
- Cooperating in good faith with tax agent requests, and meeting deadlines.
- Remaining informed about your tax reporting, lodgement, and payment requirements.
See the Information for Clients factsheet from the TPB for an easy-to-read summary.
4. Compliance Events and Conditions
As of 1 July 2025, Health and Life is not aware of any compliance breaches, sanctions, or events requiring notification under s45 of the Code. Should anything arise, affected clients will be informed within 30 days in line with TPB requirements.
To verify our registration status and any conditions, search for Health and Life on the TPB Public Register.
For complaints or concerns, view our complaints policy.
Further Information, Services & Contact
Liability limited by a scheme approved under Professional Standards Legislation.
Social media Discussion Group Guidelines
Comment guidelines
The guidelines below are used to determine whether a comment is suitable for publication. Moderators may also decline comments which do adhere to these guidelines but which may for some other reason be inappropriate for publication. This decision is at the discretion of the moderator. You can email pa@healthandlife.com.au if you’d like a moderation decision to be reviewed, however, no automatic correspondence will be entered into.
Please note that during peak periods, there may be delays in posting comments. We have a team of moderators that works across story streams, so comments are not necessarily published in the order they are received.
Comments that display the following characteristics will be rejected
Comments that display the following characteristics will be rejected. In addition, a commenter that repeatedly breaches these guidelines may have their account suspended.
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