The little things do make a big difference!

You can view a 5 minute video, from practice’s just like your own on the best mistakes they have learned from. Most importantly you can see what was the best solution they have come up with so it never happens again, for example a new procedure or system they have introduced such as template employment contracts.

We make them too ,see David Dahm’s 42 Mistakes hyperlink to David Dahm’s failures food for thought nobody is perfect!

It is Ok to admit to your mistakes! The important thing is to identify what you have learn’t from the experience and share this with others, as we have with you.

Send us your best practice tip and who knows you may be discovered by Medical Observer or Australian Doctor as a great news story like our clients have! It is a great way to promote your practice so you can continue to recruit great staff and grow from the experience.

If you would like to submit an entry, it is important to complete the following…

  1. Provide email permission that you are happy to have your idea broadcasted royalty free.
  2. Email a 30 second elevator pitch about your practice. State the following:
    1. Your name and title
    2. Practice Name
    3. Practice Location
    4. A little a bit about the area that makes it great place to live!
    5. Your best practice solution from a mistake you have made that we all can learn from.


For more insights visit our blog.

About me: David Dahm BA (Acc.), CA., FCPA, CTA, FFin, CPM, FAAPM, FAIM, FGLF.

Chartered Accountant, Chartered Tax Adviser, Registered Tax Agent, Former AGPAL Surveyor 10 years of service

David Dahm is CEO and founder of the national medical and healthcare chartered accounting firm Health and Life and global Founder and CEO of the not for profit project the International Healthcare Standards and Ethics Board (

After a serious work related car accident in 1989, and nine operations later I continue to be a patient and provider advocate. I enter my third decade as a national Chartered Accountant for Medical and Healthcare practices in Australia. I am a former 10-year Australian General Practice Accreditation surveyor. I come from a medico family. I have served on the AAPM national Board and was the inaugural national Chair of the Certified Practice Manager CPM post nominal. I continue to provide accounting tax and practice management advice to many practices all over Australia.

You know who you are and I thank you for this real honour and privilege to serve you and your community through you. Note, I am not a lawyer please seek appropriate legal and accounting advice. This information is for general information and discussion only.